一．问好
(1)a：hello/hi.你好。 b：hello/hi. 你好。
(2)a：hello.how are you? 你好吗？
b：fine，thank you. and (how are )you?
我极好，谢谢。你呢？
a：very well, thank you. 极好，谢谢。
(3)a：good morning/afternoon/evening.
早上/下午/晚上好。
b：good morning/afternoon/evening.
早上/下午/晚上好。
(4)a：hi，jim! 你好，吉姆！
b：hi,

li lei.nice to see you again!
你好，李雷。很高兴又见到你！
如：—good afternoon，dale！下午好，黛尔。
—hi，cindy！how are you？嗨，辛迪！你好吗？
—i’m fine，thanks.how are you?
我极好，谢谢。你好吗？
—i’m ok.我极好。
(5)please say hello to your parents.
请向你的父母问好。
please give my best wishes to your parents.
请将我的祝福带给你父母。
二．介绍
1．毛遂自荐：
(1)a：my name is li yan. glad to meet you.
我叫李艳，见到你很高兴。
b：nice to meet you. my name is huang tao.
见到你很高兴，我叫黄涛。
(2)a：excuse me. what’s your(full)name, please?
打扰了，请问您的全名是啥？
b：my name is robert thomas brown.
我叫罗伯特·托马斯·布朗。
a：may i call you robert? 我可以叫你罗伯特吗？
b：certainly. /of course. 当然可以。
2．介绍别人：
(1)a：this is mr huang. 这是黄先生。
b：how do you do? 你好。
c：my name is lin ping.how do you do？/nice to meet you.
我叫林苹，你好。/见到你很高兴。
(2)a：this is mr huang. 这是黄先生。
b：nice to meet you. 见到你很高兴。
c：glad to meet you. 见到你很高兴。
三．打电话
1．拨电话方的交际用语
(1)could/ may/ can i speak

to…，please?
请找……接电话，好吗？
(2)who’s that (speaking)？你是哪一位呀？
(3)this is…(speaking). 我是……
(4)could you ask him/ her to call me back?
您能让他/她给我回电话吗？
(5)i’m calling to tell/ ask you to…
我打电话给你是想告诉/要你去……
(6)that’s very kind of you (to help me).
你能帮我真是太好了。
2．接电话方的交际用语
(1)hello! 6098724.你好！这儿是6098724。
(2)hold on (for a moment), please. 请稍等。
(3)i’m sorry/afraid he’s/she’s out at the moment/right now. 对不住，他/她如今不在。
(4)can i take a message (for you)? 我能替你带话吗？
(5)you’re wanted on the phone. 有你的电话。
如：—hi，jeff！this is bob.你好，杰夫！我是鲍勃。
—oh，hi，bob.how’s it going？你好鲍勃。迩来怎么样？
—not bad.还不错。
四．购物
1．运营员常用的交际用语
(1)can i help you？/what can i do for you?你要买啥？
(2)how many/much…do you want? 你要多少……？
(3)what about this one? 这件/种怎么样？
(4)what color/size/kind do you like/want?
你喜爱/想要啥颜色/标准/品种的？
(5)i’m afraid we haven’t got any…in that size at the moment.恐怕咱们如今没

有那个标准的……
(6)here you are. 给你。
2．顾客常用的交际用语
(1)i want/would like to buy some…(for…).
我想(为……)买一些……
(2)i’m looking for…我正在找……
(3)i would like/want two kilos of…我想买两千克……
(4)i like the color, but it’s/ they’re too…
我喜爱这个颜色，但它/它们太……
(5)it’s great, but it’s not…enough. 不错，但它不可……
(6)i prefer…but this…is too…我喜爱…，但这个…太…
(7)have you got any other kind/colour/size?
你们还有其他品种/颜色/标准的吗？
(8)that looks nice/ great. 看起来不错。
(9)have you got anything cheaper?
你们有更廉价点的吗？
(10)how much does it cost? 多少钱？
(11)can/may i try them/it on, please? 我能试一试吗？
五．问路及答复
1．问路的交际用语
(1)excuse me, where’s…? 有劳，……在哪儿？
(2)how can i get to…? 我怎样去……？
(3)which is the way to the…，please?去…是哪一条路？
(4)could you tell me how to get to the…，please?
您能告诉我怎样去……吗？
(5)how far is it? 有多远？
(6)which bus can i take? 我可以乘哪路车？
2．指路的交际用语
(1)it’s over there on the left/ right. 在那儿左面/右边。
(2)it’s next to the…/in front of the…/behind the…/outside the…/between…and…它在…的周围/前面/后边/外面/之间。
(3)it’s at the end of the street. 在路尾。
(4)walk/ go along/ down the road/ the street, and take the second turning on the left/ right. 沿着这条路/街，然后在第二个转弯处朝左/右拐。
(5)you’d better take/ catch a bus. 你最佳乘公共轿车。
(6)go down this street until you reach the second traffic lights. 沿着这条街一向走到第二个交通灯那儿。
(7)at the end of the road you’ll see the…
至路尾你就会看到……
(8)it will take you about half an hour.
大约要花半小时到那儿。
(9)go across the bridge. 从桥上走曩昔。
(10)go up this road to the end. 沿着这条路走到止境。
(11)turn left/right at the second crossing.
从第二个十字路口朝左/右拐。
(12)you won’t miss it. 你不会错失的。
(13)it’s about 15 minutes’ walk. 步行大约15分钟。
如：—excuse me.is there a hotel in the neighborhood?
有劳，请问这邻近有宾馆吗？
—yes，there is.just go straight and turn left.it’s down bridge street on the right.it’s next to a supermarket.
有。径自往前走，然后向左拐。沿着大桥街走，在右边。它在超市周围。
六．看病
1．医生常用交际用语
(1)what’s wrong with you？/what’s the matter？/
what’s up？你怎么了？
(2)how long have you been like this?你像这样多久了？
(3)have you taken your temperature?你测过体温吗？
(4)have you had anything to eat this morning?
早晨你吃过啥东西吗？
(5)there’s nothing serious. 没关系，不严峻。
(6)take this medicine and stay in bed for a few days.
吃这个药并卧床歇息几天。
(7)you will get better soon. 你会很快好起来的。
you will be all right/well soon. 你会很快没事的。
2．患者常用的交际用语
(1)i have got a headache/cough. 我头痛/ 咳嗽。
(2)i’m not feeling well./i don’t feel very well./i feel terrible. 我感触不舒畅。
(3)there’s something wrong with…我……不舒畅。
如：—what’s the matter？你怎么了？
—i have a sore throat.我喉咙痛。
七．离别
1．i’m afraid i have to go now. it’s getting late.
天太晚了，我得走了。
2．see you soon/later/tomorrow. 一会儿见/ 明日见。
如：see you next week.下周见。
3．thank you for having us. 多谢款待咱们。
4．please give my regards to… 请代我向……问好。
5．please say hello to…for me. 请代我向……问好。
8．离别
1．thank you./thank you very much. (非常)谢谢你。
2．thanks./thanks a lot./many thanks. (非常)谢谢。
3．thanks/thank you for… (因……)谢谢你。
如：thanks for your letter.谢谢你的来信。
4．it’s very kind of you. 你真是太好了。
5．not at all./that’s ok./that’s all right./you’re welcome./it’s a pleasure./my pleasure.
不必谢。/不谦让。
九．祝福、恭喜和应对
1．good luck (to you)! 祝你好运！
2．merry christmas！圣诞节高兴！
3．happy new year! 新年好！
4．happy birthday! 生日高兴！
5．congratulations! 恭喜你！
6．have a good time! 祝你玩得开心！
7．the same to you.相同祝福你。
8．thank you.谢谢。
十．自愿及应对
1．i’m going to pick apples. 我将去摘苹果。
2．i’d like you to

meet my parents, too.
我也想让你见见我的父母亲。
3．i want to take some books to the classroom.
我想拿一些书去教室。
4．i hope you have a good time. 期望你过得开心。
十一。抱愧与应对
1．i’m sorry about…对不住……
2．excuse me. 有劳。
3．never mind. 没联络。
4．it doesn’t matter. 没联络。
十二。怅惘怜惜
1．i’m sorry to hear that. 听到这消息我很哀痛。
2．don’t worry about it. 别忧虑。
3．that’s too bad. 那可太糟糕了。
4．what a pity！太怅惘了！
十三。聘请与应对
1．will/would you…？你要……吗？
2．can you…？你能……吗？
3．do you want to…？你想做……吗？
4．would you like to…？你想做……吗？
5．that sounds great. 听起来够棒的。
如：—can you come to my party on wednesday?
你星期三能来参加我的集会吗？
—sure，i’d love to.可以，我必定来。